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Beta product technical support
Important information
Before submitting a new request, please review product release notes known issues.
Your contact information
Last name:
*
First name:
*
Company:
Email:
*
Details on the product and environment used
Product name and version:
*
(copy and paste information from about box)
Operating system:
*
<Select>
Windows 2000
Windows XP
Windows Server 2003
Windows Server 2008
Windows Vista 32-bit
Windows Vista 64-bit
Windows Other
Other
OS version / service pack / language:
*
<Select>
Browser / email client used:
*
Email-client protocol:
*
<Select>
IMAP
POP
Other
I don't know
Internet connection speed:
*
<Select>
0-64 Kbit/s
128 Kbit/s
256 Kbit/s
512 Kbit/s
1 Mbit/s
2 Mbit/s
2-4 Mbit/s
Over 4 Mbit/s
I don't know
Network interface card model/type:
Service request details
Service request type:
*
<Select>
Spam control malfunction
Virus definition updates
License Issues
Virus desinfection
Product configuration
Networking problems
Virus scanning
Sidegrade support
Resources issue&Crash/hang
Other
Service request subject:
*
Describe the problem in detail:
*
If you have something that you suspect as a virus or other malware, please follow
sample submission guide.